Support

Support HelpDesk

We’re here to ensure your experience with VB Mingle is seamless. If you’re facing any issues or have questions, our support team is ready to assist you. Please take a moment to fill out the support ticket form below, providing as much detail as possible about your concern.

Note: Before You Submit a Question

FAQs (Frequently Asked Questions)

Stay informed about upcoming events by regularly checking our “Upcoming Events” page. Click Upcoming Events to visit the page.

To secure your spot for the singles event, head to our upcoming events page. Browse through the listed upcoming events, select the one you’re interested in, and book your ticket.

Our event tickets usually sell out quickly, so reserving your spot early guarantees you won’t miss out on this fantastic experience. Click => Upcoming Events to browse our upcoming events.

You can edit your profile by logging into your account and accessing the profile settings. Here, you can update your personal details, photos, and preferences.
Click here to update your profile.

To verify your account, go to our user verification page and submit the necessary documents to confirm your legal identity. At VB Mingle, safeguarding your privacy and security is our utmost priority. Be assured that your personal information is encrypted and stored securely. Click account verification to visit the page.

If you’ve made a payment, kindly click here to notify us about your payment.

If you have any payment-related questions or issues, you can reach out to our support, kindly scroll down to submit a question/ticket

Encountering technical issues or bugs on the platform? We’re here to ensure the best user experience! Please, don’t hesitate to report any glitches to our support team. Provide details such as the specific page, your device, and a description of the problem for a prompt resolution. Click support ticket to notify us about any technical issues. Your feedback is crucial for enhancing your experience!

To upgrade your membership plan, Visit the upgrage membership page, scroll down to the bottom of the page and select the membership package that aligns with the benefits you desire.
Click upgrage membership to visit the page

We understand that plans can change unexpectedly. If you find yourself unable to attend after making a payment, please notify us as soon as possible.

While we cannot offer refunds, we can potentially reschedule your attendance for a future event, depending on availability.

Provided you give us at least 7 days notice your booking can be changed. You can do this by contacting us. You will be issued with a coupon credit which can be used to purchase a future event.

If you can’t come or want to cancel attending, please let us know by prior. It’s kinder to those that can still make it and we can prepare accordingly to enable us add more people to the event.

Absolutely! We’re committed to providing valuable insights and advice on dating and relationships. In fact, we have two exclusive books that delve into the secrets of successful connections: UNLOCKED by VB Mingle: The Secrets to Attracting and Keeping your Dream Man” designed for women, and
Approach, Attract & Connect: The Ultimate Nigerian Man’s Guide to Approaching and Attracting Women” crafted specifically for men.

These books are crafted to offer you expert guidance on navigating the dating landscape and building meaningful connections. You can find these insightful reads in our Resources section or by visiting [Bookstore Link]. Happy reading!

You can submit a help ticket on the support page for prompt assistance. Also you can check for any replies to your submitted tickets or access all your previous tickets on this page Ticket Portal.

Our customer support is accessible through various channels. You can quickly reach our support team via our dedicated support ticket system on the Support page. Alternatively, feel free to send an email to Support@vbmingle.ng for prompt assistance. Your queries are important to us!

Submit a Question/Ticket & Get feedback from us

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    🤝 Make a Lasting Impression: Videos allow you to showcase your personality.

    🎥 Engage potential matches with a personal touch. A video speaks volumes, conveying your warmth and character, increasing your chances of forming genuine connections.

    🔒 Video uploads are available to our Premium and Platinum members only. Upgrade now for just ₦3,950
    Normally goes for ₦15,000 (This discount offer ends soon)

    Not ready to upgrade click here to continue.

    Our events are private and exclusive for people ready to settle down or looking for serious relationship only.

    Upcoming Events

    December Event Location 1

    Lagos Island

    Event Details Sent to Members Only.

    This event is fully booked, scroll down to reserve another event.

    December Event Location 2

    Lagos Mainland

    Event Details Sent to Members Only.

    December Event Location 3

    Lagos Island

    Event Details Sent to Members Only.

    🤝 Make a Lasting Impression: Videos allow you to showcase your personality.

    🎥 Engage potential matches with a personal touch. A video speaks volumes, conveying your warmth and character, increasing your chances of forming genuine connections.

    🔒 Video uploads are available to our Premium and Platinum members only. Upgrade now for just ₦3,950
    Normally goes for ₦15,000 (This discount offer ends soon)

    Not ready to upgrade click here to continue.

    Hidden

    Please click on any of the options below…

    To secure your spot for the singles event, head to our upcoming events page. Browse through the listed upcoming events, select the one you’re interested in, and book your ticket.

    Our event tickets usually sell out quickly, so reserving your spot early guarantees you won’t miss out on this fantastic experience.

    Click here to browse our upcoming events.

    If you’ve made a payment, kindly click here to notify us about your payment.

    If you have any payment-related questions or issues, you can reach out to our support, kindly click here to contact customer care

    Click here to learn more about our blind dates.

    VB Mingle is not your typical dating site. Where you match with hundreds of random people, here on VB Mingle finding the perfect match is a personalized process, and it may take some time.

    When you get matched on VB Mingle, it’s going to be a high quality match, one match at a time, and sometimes, we may even suggest setting up a date between you and your match immediately.

    (And this has worked wonders for our members, many relationships and marriages has happened with our unique style of matchmaking)

    The timeframe to receive a match can vary, usually ranging from a few days to a few weeks or event months.

    The key factor in getting a match is not only about what you’re looking for but also about how well your preferences match with those of potential matches.

    It’s a two-way street, and compatibility plays a crucial role. Both of you must be each others spec before we can match you together.

    Think of it like finding a puzzle piece that fits just right. What you want are one piece, and what the other person want are another piece of the puzzle.
    When they fit together nicely, you’ve got a match!

    Very Important: When we do find a match for you, please be prompt in responding. Your engagement is vital and signifies your commitment to the process. No response may indicate a lack of seriousness, and your feedback helps us refine future matches tailored just for you.

    Thank you for your patience, and we’re committed to helping you find that special someone at VB Mingle!

    To edit your profile, click here

    To verify your account click here

    To upgrade your membership plan: click here

    If you have any other questions, kindly Check our Frequently Asked Questions page for quick answers to common questions.

    If you can’t find answers to your questions there, you can also message our customer service support center click here.